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Got a question? You'll find answers to the most frequently asked questions here:

Despatch and Delivery

All of our items are in stock and available for immediate despatch. If you complete checkout before 12.30pm Monday to Friday, your order will be sent the same day. Orders received after this will be sent the following working day.

Yes! We are now able to send our sets and accessories internationally. Unfortunately, we cannot send seeds or replacement liquid nutrients internationally due to customs and postal regulations, but if you are struggling to find appropriate equivalents in your country, please contact us and we will do our best to assist.

UK Delivery
We offer fast, free UK delivery on all of our products, with the option to upgrade to our next day services for a nominal charge.

If you have selected our free standard delivery option, your order will usually be sent by either Royal Mail's Standard or Tracked 48 service depending on the item purchased. These orders are usually delivered within 2-3 days, however, this is not guaranteed.

Royal Mail's Tracked 24 service offers an affordable next day option across the entire country but again is not guaranteed, with an estimated delivery time of 1-2 days, which now includes Sundays in many areas.

Our DPD Next Day option offers next day weekday delivery with premium tracking. We have chosen not to surcharge for deliveries to Highlands and Islands (including Northern Ireland), but instead reserve the right to use an equivalent alternative service at our discretion. Those of you who live in remoter areas will no doubt be aware that courier deliveries to your location can sometimes take two days and may not necessarily be "next day".

International Delivery
The majority of our international items are sent using Royal Mail's International Tracked service and will be delivered by your local postal service. European deliveries usually arrive within a week, and deliveries to the Rest of the World can take up to two weeks.

Delivery times can be affected by your local customs systems and so cannot be guaranteed, and customers are responsible for ensuring the item purchased is permitted in your country and paying any tax or associated processing fees due to your local authorities.

If you have placed a large, heavy order, we may split your delivery into several parcels or use an alternative courier. If you have any queries, please contact us before placing your order.

Delivery for any number of items up to 1.9kg is charged at £14.99, up to 10kg it's £19.99, and parcels over this are £29.99.

Postage is only charged once according to these boundaries regardless of the number of items purchased and is fully trackable.

We are based in, and ship from, the UK, so if you reside in the UK, all taxes are paid. Unfortunately, if you reside outside of the UK, your local authorities may impose local import duties and taxes.

If your parcel has been sent with Royal Mail, your parcel can be tracked with them on their website here. If your parcel is an international order, you might find additional information via the website of your national postal service.

If your parcel has been sent with Whistl, your parcel can be tracked with them on their website here. If your parcel is an international order, they may use a partner carrier within your country.

If your tracking number begins with XLT, you can track this on the Exelot website here.

If your tracking number begins with LM, please try the Direct Link website here.

If your tracking number begins with LTN, your parcel is with Landmark Global and can be tracked on their website here.

If your tracking begins with TYP, your parcel should be trackable with Royal Mail and your national postal service as above.

If you have difficulty tracking your parcel, please contact us, and we will be happy to assist.


Pumps on all machines run for 30 minutes and then switch off for 30 minutes, so it may just be in its "off" phase. If you are certain that your pump is not working, please try the following:

1. Take the pump out of the tank and place it in a glass of water.
2. Switch on the machine and see if the water in the glass is moving.
3. If the water is not moving, add kitchen appliance descaler/vinegar/lemon juice or anything highly acidic to the water and leave it for an hour.
4. If the pump is still not working, try Fairy Liquid and water in the glass and leave it overnight.
5. If the pump is still not working, please get in contact with us at service@west-kent.com quoting the original order number.

Please watch the video below for a quick set up guide.
Please note that until the seeds geriminate, the unit should be filled to just over the bottom of the sponges so that they are moist but not wet. If the sponges are too wet initally there is a danger that the seeds will rot.


Yes, the machine comes with everything you need, including sponges, air tube, and growing medium. You will just need to add water and nutrients.

Yes, it is recommended to change the water every 10-14 days to keep the nutrient levels balanced and prevent the growth of algae or bacteria.

You will need to add nutrients to the water reservoir every 10-14 days, or as instructed by the nutrient manufacturer, to provide the necessary nutrients for plant growth.

The pump runs 30 minutes on and 30 minutes off. Each model has a do not disturb function so that it can be turned off if needed - overnight if the unit is in a bedroom for example.