UK Delivery

We offer fast, free UK delivery on all orders over £45. Orders under £45 will incur a flat delivery charge of £3.99.

If you have selected our standard delivery option, your order will usually be sent by either Royal Mail's Standard or Tracked 48 service depending on the item purchased. These orders are usually delivered within 2-3 days, however, this is not guaranteed.

Royal Mail's Tracked 24 service offers an affordable next day option across the entire country but again is not guaranteed, with an estimated delivery time of 1-2 days, which now includes Sundays in many areas.

Our DPD Next Day option offers next day weekday delivery with premium tracking. We have chosen not to surcharge for deliveries to Highlands and Islands (including Northern Ireland), but instead reserve the right to use an equivalent alternative service at our discretion. Those of you who live in remoter areas will no doubt be aware that courier deliveries to your location can sometimes take two days and may not necessarily be "next day".

International Delivery

The majority of our international items are sent using Royal Mail's International Tracked service and will be delivered by your local postal service. European deliveries usually arrive within a week, and deliveries to the Rest of the World can take up to two weeks.

Delivery times can be affected by your local customs systems and so cannot be guaranteed, and customers are responsible for ensuring the item purchased is permitted in your country and paying any tax or associated processing fees due to your local authorities.

If you have placed a large, heavy order, we may split your delivery into several parcels or use an alternative courier. If you have any queries, please contact us before placing your order.

Delivery for any number of items up to 1.9kg is charged at £14.99, up to 10kg it's £19.99, and parcels over this are £29.99.

Postage is only charged once according to these boundaries regardless of the number of items purchased and is fully trackable.

We are based in, and ship from, the UK, so if you reside in the UK, all taxes are paid. Unfortunately, if you reside outside of the UK, your local authorities may impose local import duties and taxes.

Returns

We accept returns up to 30 days after delivery, providing the item is unused and in its original condition, and we will refund the full order minus the shipping and restocking costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at service@west-kent.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don’t hesitate to contact us at service@west-kent.com.